Terms and Conditions

Exchanges and Refunds
We hope you will be delighted with your handmade purchase. If for any reason you change your mind then please return the item within 14 days in the original condition, unwashed, unused to receive a full refund (excluding postage). Please return all goods using registered delivery for proof of delivery to:                                                                                                                                                                                  

Vintage and Floral
Returns Dept
4th Floor
Rex House
4-12 Regent Street


Made to order, personalised and bespoke quilts and cushions are exempt from our refund, returns and exchange policy and cannot be returned unless faulty.

Sale items cannot be returned.

If faulty please return within 30 days for repair or a full refund.

Website and the Goods                                                                                                                                      

We try to make sure that all information on the website is accurate and correct at all times. However, sometimes little mistakes do happen. We will try to resolve all information errors on the website as soon as possible.

Please bear in mind that when shopping on the internet

  • The colours which are shown on the website will depend on many factors including your computer display settings
  • As your purchase is handmade, all sizes and measurements are approximate
  • All goods are subject to availability – however we will place an “Sold" notice once a product is out of stock
  • Any delivery estimates given are estimates only